Okay firstly, this will be a ranting post because i am just in a mildly bitchy mood and feeling combative. So instead of actually picking a fight with someone, i shall utilize this space. I don’t have much time because i’m actually working PM shift today but whatever. We’ll make time yeah.
So i have several bones to chew.. but i’ll pick this one bone first.
Firstly, my sister Myst Exile has really gorgeous curly hair, almost ringlets actually. All my sisters are blessed with healthy curling curls whereas mine is just.. there ya know. Like oh.. hair. right. yeah. *hair speaking to itself* maybe i shall just wave a little here.. and frizz a lot eh.. kekekekeke.. She how she likes that. kekekekekee
Don’t get me wrong, i really like my hair because it took me a long while to grow it out. But it’s not the most well behaved, it’s not shiny, it’s not straight. It’s now as long as the end of my spine, it’s wavy and frizzy and can border on unkempt when i allow it to. But it doesn’t stop me from wishing i had proper curls. I am grateful nevertheless to just have hair. Thats all.
So anyway, M.E went to a salon in Jurong East Mall (AKA JEM) afew days back. She always has this problem at salons whereby they don’t know how to handle curly/wavy hair
as well as AT ALL as compared to handling fine, straight hair. Now, when i go to a salon, i have this problem as well. Which is worse, because why? My hair isn’t even that curly! It’s just wavy and you’re already having problems trying to figure it out? What the hell? Why do you even have a hair salon if you can’t handle ALL KINDS OF HAIR. Not everyone in this world have straight as pin, fine, shiny hair, get it together! The salon she went to? Its called PROTRIM hair Salon. They have a website and as i have checked it out, they say they have been established in 1990, in Singapore and now have several outlets.
This salon is almost as old as me and don’t tell me that in that 25 years being in operation, they have never encountered a customer with this phenomenally strange hair type we call CURLY. My sister had already gotten her hair trimmed somewhere else but went to ProTrim to color her hair because it was the only one open around 9PM. So once she was done with the coloring and washing up, the stylist was supposed to do some styling for her, because obviously you’re gonna have to style your hair somehow and not exit a salon looking like an escaped mental patient right?
So her stylist, or rather, Incompetent Staff/Stylist i would say (hereby refered to as I.S) gave her two styling options; which was something called natural dry styling or straighten styling. Of course M.E was horrified of having her gorgeous curls straightened. Do you know what happens to straightened curls? They look hideous and unnatural and not completely straight. Do you know how that would make one feel? Unfabulous. Do you go to a hair salon and pay so much to uglify yourself? NO RIGHT?
So she promptly said No to straightening. Besides, the I.S didn’t even try to communicate well, why don’t you, as a stylist, explain what the differences between the two are? As a customer you wouldn’t really understand what the hell is straighten styling or natural dry styling right? I can only assume that straighten styling will straighten my hair and naturally would pick the latter.
Maybe in this case, it was customer’s option to ask a stylist as well especially if s/he isn’t sure what the stylist is doing and her meanings. We won’t disregard that, but i as a customer service person have always been taught to elaborate, elaborate.. elaborate, even if a customer didn’t ask. It had always been drilled into us during trainings of whatever companies i have ever worked in to be honest. Their theory is that all customers are clueless. So we must treat them as such and to provide information all the time.
So M.E said “No.. no straightening..just.. maybe the dry styling” thinking the natural styling wouldn’t straighten her hair, that it was probably just to dry her hair and then style it or something similar. When she rejected the straightening option, this Incompetent Stylist was looking at her hair critically, as if she thought otherwise. She probably saw herself in her mind’s eye attacking it with gusto armed with a straightener, because that is the only thing she knows how to do. She obviously doesn’t know how to handle this hair but was too proud to say so. The least she can do is get another stylist perhaps to handle it.
Do you know what she did next?
Yup, you guessed it, she took a blowdryer and blew my sister’s whole head straight despite my sister espressly saying NO STRAIGHTENING.
M.E being a very nice customer just sat there seething in anger and left quietly.
But when she told me, i was super angry. Because time and time again, this happens to her, AND ME!! What is wrong with you hair salons? Aren’t you better trained or something? Are you not supposed to know how to handle ALL kinds of hair?
Every single salon i have been to: Ucara being one of them, their solutions to hair styling is ALWAYS straightening it. We curly-haired people are sick of it. We do NOT want our hair straightened, do you not understand? Not everyone in this world wants pin straight hair nor have pin straight hair. Why are you so narrow minded, incompetently trained and completely unreliable with regards to dealing with wavy/curly hair? Your job is to make a customer look better and to work with whatever hair type they already have.
I suggest you get better training overseas or something or LEARN to work with more than one hair type. Because we don’t pay you to straighten our hair if we didn’t ask for it. Moreover these kinds of hair salons are pretty expensive most of the time and if every single solution you give is straightening, then you better lower your prices because you, my dear, are not good at your job and don’t deserve to be paid such an amount for something that we DON’T want and even if we DID want, we could have done ourselves at home.
Every frustrated curly-haired girl ever.
p/s: now that i’ve got that off my chest, i feel better. I’m DONE with these two salons:
If anyone knows a good salon who knows how to handle curly/wavy hair confidently, kindly let me know. Would really appreciate it.